Shipping and return

Shipping and return

Shipping of your orders

Packages are generally shipped within 2 days after payment is received. They are shipped via GLS, Colissimo or Chronopost with a tracking number. We send you a link to track your package online.

Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order. Your package is shipped at your own risk, but special attention is paid to fragile items. Upon receipt, the goods must be unpacked in front of the delivery person and the necessary reservations must be made precisely (name the items which may have suffered damage).

The box dimensions are appropriate and your items are properly protected.

Returns

You can return all or part of your order to us without any justification within 14 days of receipt of your package. Returned items will be fully refunded. Return costs are your responsibility.

Reimbursement of your items will be made after examination by us: the products must not have been used in any way and they must be returned to us in their original packaging, in the exact condition in which you received them. We also ask that you kindly return the products in additional packaging (do not label directly on the original packaging) in order to keep the latter intact.

RM: any return, whatever it may be, must be validated by Univers Fossile. If you send by your own means and it then turns out that the return had to be our responsibility, Univers Fossile may refuse support and at best compensate the customer for the amount of a return via the carrier usually used by Fossil Universe for returns.